Frequently Asked Questions
Everything you need to know before treating your pet
Are your treats natural?
Absolutely. We carefully select natural treats made with high-quality ingredients, with many of our products containing just a single ingredient and no unnecessary additives.
Are your treats suitable for puppies?
Many of them are, but it depends on your puppy's age, size and chewing ability. Each product page includes guidance to help you choose the right treat. If you're unsure, just get in touch and we'll happily recommend the best option.
Do you sell treats for cats?
Yes! We stock a growing range of natural cat treats, all selected with the same focus on quality and simple ingredients.
What are Yak Chews?
Yak Chews are long-lasting, natural dog chews traditionally made from yak and cow's milk. They're rich in protein, naturally low in fat, and completely rawhide free, making them a great choice for enthusiastic chewers.
Do you offer free delivery?
Yes! We offer free UK delivery on orders over £30. Orders below £30 are sent with tracked delivery from £2.99.
How quickly will my order arrive?
We aim to dispatch orders as quickly as possible, with most orders arriving within 2–4 working days.
Are your products suitable for dogs with allergies?
Many of our treats are made from a single protein source, making them a great option for dogs with sensitivities. We also stock a range of novel protein treats. Always check the ingredients on each product or contact us if you'd like advice.
How should I store my treats?
Store treats in a cool, dry place and reseal the packaging after opening to keep them fresh for longer.
Can I return my order?
If there's a problem with your order, please contact us as soon as possible. We'll always do our best to resolve any issues quickly and fairly.
I need help choosing the right treats.
We're always happy to help. If you're unsure which treats are best for your pet, simply get in touch and we'll point you in the right direction.